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FAQ

How to understand the charges on my bill?

Camera Charges are billed on a per trip basis when our system does not detect a transponder in your vehicle, and our overhead cameras take a picture of your licence plate.

Learn more about 407 ETR Complete Fee Details.

If you plan to take three or more round trips per year, leasing a transponder can save you money.

What is an Account Fee?

An Account Fee is added to non-transponder accounts during months when there is usage on the account. This fee covers the cost of managing and maintaining the account.

What is a Flat Toll?

Flat Tolls are rare and appear on invoices when either the entry or exit of your trip is not captured by our system and a sufficient trip history has not been established.

For light vehicles without a transponder, a Light Video Flat Toll will apply.

For heavy vehicles with a transponder where there are fewer than 10 trips recorded for that transponder over the past 72 days, or more than 25% of trips did not accurately record either the entry or exit point, a Heavy Vehicle Flat Toll will apply.

To help avoid flat tolls, please mount transponders as recommended.

What is a Calculated Trip?

Calculated trips are rare and appear on invoices when either the entry or exit of your trip is not captured by our system.

For light vehicles with a transponder, the trip is calculated based on the median distance of the trips taken with the transponder in the preceding 72 days.

When a calculated trip appears on your bill it is marked with an asterisk(*).

When a calculated trip appears on the invoice it will be marked with an asterisk(*).

What is a Trip Toll Charge?

The Trip Toll Charge is the starting rate of your trip and is billed per trip to all customers (transponder and non-transponder customers) each time you enter Highway 407 ETR.

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